Human Factors And Communication Skill - EASA Mod 9
Human factors and communication skill Sub module -1 It is believed universally that 80% of the accidents are caused by human factors. Factors that affect AMTs are : Poor instruction Bringer repetitive jobs Smelly fumes Loud noises Snow Personal life problems Poorly designed testing for skill and knowledge Fatigue Substance abuse Slippery floors Poor communication poor tool control Latent medical and environment factors Incomplete or incorrect documentation Poor training unrealistic deadlines Lack of tools and equipment The PEAR model of human factors in maintenance: The PEAR model makes important considerations of human factors by dividing it into 4 parts. People : who do the job - considering all their capabilities, physical characteristics memoery, confidence, attitude, competent, training, experience, leadership, communication skill, team structure etc. Environment : which they work in - temperature, lighting, noise level , time of the day, safety culture...